NEED HELP SETTLING A CONFLICT WITH BSBP OR MRS?

Client Assistance Program (CAP)

The Client Assistance Program (CAP) is a federally mandated program that provides information and assistance to individuals seeking or receiving vocational rehabilitation services under the Rehabilitation Act.

Do you need help with services you are receiving from:

  • Michigan Rehabilitation Services (MRS)
  • Michigan Commission for the Blind (MCB)
  • Your local center for independent living (Disability Network)
  • Other programs funded through the Rehabilitation Act

If so, the Client Assistance Program (CAP) may be able to help.

Please call CAP toll free at 1.800.288-5923 (voice/TTY) or visit the CAP web site.  They will be happy to help determine if you are eligible for services.

Your concern may be:

  • problems working with a counselor
  • disagreement about services provided
  • a desire to transfer to another counselor
  • disagreement with your case being closed

CAP may be able to:

  • help you advocate for yourself to obtain appropriate vocational rehabilitation services
  • review and challenge eligibility decisions made by Michigan Commission for the Blind, Michigan Rehabilitation Services, or centers for independent living
  • inform you of your rights and services under the Rehabilitation Act
  • advise you in developing an Individualized Plan for Employment
  • advise or help you in pursuing legal, administrative, or other appropriate remedies when a determination has been made by CAP that your case has legal merit

WHO CAN USE CAP SERVICES?

The Client Assistance Program is available to people with disabilities who:

  • want to apply for services from Michigan Rehabilitation Services, Michigan Commission for the Blind, your local center for independent living or other program funded under the Rehabilitation Act
  • have been denied services from these agencies or programs
  • are currently receiving services from any of these agencies or programs

ARE DISCUSSIONS CONFIDENTIAL?

All discussions you have with CAP will be kept confidential.  You must give permission for CAP staff to discuss your situation with rehabilitation counselors or independent living counselors.

DOES CAP PROVIDE LEGAL SERVICES?

CAP may be able to help you appeal a decision to an impartial hearing officer regarding rehabilitation services.  The decision you wish to appeal could be because:

  • you have been denied services
  • you feel that you did not receive appropriate services
  • services to you were discontinued

IS THERE A CHARGE FOR SERVICES?

No.  CAP services are free to eligible Michigan residents.  The program operates with federal funds received from the Rehabilitation Services Administration.

 

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